| Applied ICT - Edexcel - The Digital Economy (** = CD version only) | |||
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2.1 |
Information Needs of Organisations | ||
| Data Capture | |||
| Data Processing | |||
| Presentation of Information | |||
| Exchange of Information | |||
| Conducting Transactions | |||
| Marketing Goods and Services | |||
| Distribution of Goods | |||
| Managing Customer Relations | |||
| 'Just In Time' Purchasing | |||
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2.2 |
From 'brick' to 'click' | ||
| Transactional websites | |||
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2.3 |
Transactional Website Study | ||
| The website | Assessment
evidence (a) |
||
| Capture of customer information | |||
| Techniques used to entice customers | |||
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2.4 |
Back-office processes | ||
| Virtual shopping basket | |||
| Identification and authentication** | |||
| Real-time tracking of customers' actions** | |||
| Payment processing** | |||
| Stock control** | |||
| Despatch and delivery** | |||
| Flowcharts and Data Flow diagrams** | Assessment
evidence (b) |
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2.5 |
E-customers | ||
| Purchase histories and Sales information** | |||
| Loyalty schemes** | |||
| Surveys** | |||
| Competitions** | |||
| Cookies** | |||
| Spyware** | |||
| Use of e-Customer profiles** | |||
|
2.6 |
E-consumer awareness | ||
| What information is held?** | |||
| How is information protected?** | |||
| How is the information used?** | |||
| Identity Theft and Fraud** | |||
| Legislation** | |||
|
2.7 |
Security | ||
| Risk assessment** | |||
| Physical security** | |||
| User ID and access rights** | |||
| Encryption** | |||
| Secure Electronic Transactions** | |||
| Firewalls** | |||
| Virus protection** | |||
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2.8 |
The database | ||
| Data types | |||
| Validation | |||
| Relationships | |||
| Importing data | |||
| Sorts | |||
| Searches | |||
| Reports | |||
| (Tasks marked ** are only available on the CD version) | |||